Privacy policy.
Privacy Policy
Last updated: July 1, 2026
Betta Prints respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, request a quote, upload a file, or contact us.
Information We Collect
We may collect the following information:
Personal information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as the products you buy, custom print requests, uploaded files, design notes, material choices, colors, sizes, and other project details.
Payment information, which is processed by third-party payment providers. Betta Prints does not store full credit card numbers.
Website information, such as your IP address, browser type, device type, pages visited, referral source, and general website activity.
Communication information, such as messages, emails, quote requests, support requests, and feedback you send to us.
How We Use Your Information
We use your information to:
Process and ship orders.
Provide custom 3D printing services.
Review files and project details for quotes.
Communicate with you about orders, quotes, questions, or support.
Improve our website, products, and services.
Prevent fraud, abuse, or unauthorized activity.
Comply with legal, tax, accounting, and business obligations.
Uploaded Files and Custom Designs
When you upload a file, image, STL, 3MF, OBJ, CAD file, sketch, logo, or design request, we use it only to review, quote, print, modify, or complete your order.
You are responsible for making sure you have the legal right to upload and use any design, file, logo, trademark, copyrighted material, or other content you submit.
Betta Prints may refuse any project that appears illegal, unsafe, infringing, or inappropriate for production.
We do not claim ownership of your uploaded files or custom designs. However, you give Betta Prints permission to use those files as needed to provide the requested service.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers when needed to operate our business, including:
Payment processors.
Shipping carriers.
Website hosting providers.
Email and communication tools.
Analytics tools.
Order management systems.
Professional advisors, such as accountants or legal counsel.
We may also share information if required by law, court order, government request, or to protect our rights, customers, business, or property.
Payments
Payments are handled through third-party payment processors. These providers may collect and process payment details according to their own privacy policies and security practices.
Betta Prints does not store full credit card numbers on its website.
Cookies and Tracking
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and support advertising or marketing features.
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Email and Marketing
If you contact us, place an order, or sign up for updates, we may email you about your order, quote, account, or related services.
Marketing emails, when used, will include a way to unsubscribe. Transactional emails about orders, payments, shipping, or service updates may still be sent when necessary.
Data Retention
We keep personal information only as long as reasonably needed for business, legal, tax, accounting, warranty, customer service, dispute, and fraud prevention purposes.
Uploaded design files may be retained for a reasonable period to complete your project, support reorders, resolve issues, or maintain business records.
You may request deletion of your information, subject to legal, tax, accounting, and business record requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
No website, online service, email system, or digital storage method is completely secure. You should avoid sending sensitive personal information through unsecured messages or uploads unless necessary for your order.
Your Rights and Choices
Depending on where you live, you may have the right to:
Request access to personal information we have about you.
Request correction of inaccurate information.
Request deletion of certain information.
Opt out of marketing emails.
Ask questions about how your information is used.
To make a privacy request, contact us using the information listed below.
Children’s Privacy
Betta Prints does not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete it.
Third-Party Links
Our website may include links to third-party websites, platforms, payment providers, shipping providers, or marketplaces. We are not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact Us
For privacy questions, requests, or concerns, contact Betta Prints.